At Yellow Dog Industries we are committed to genuine customer service and we understand that you may need to return something to us for a number of reasons.
Please contact us online to schedule a return and to receive a pre-paid return label before sending anything back.
Item arrived damaged or missing parts
Unless listed as a used item, all orders leave our warehouse in brand new, undamaged condition. If a new item arrives damaged or missing parts, simply let us know and we will replace the item (or if stocks are exhausted, refund you in full).
All claims for damaged or missing items must be made within 24 hours of receiving your order. It is important that you open your order as soon it arrives and notify us immediately of any damages or missing parts.
Item is faulty
Your purchase comes with guarantees that cannot be excluded under the Australian Consumer Law and all our products are fully backed by manufacturer’s warranty.
Should your product be faulty, simply let us know and we will guide you through the process of having the fault rectified under the manufacturer’s warranty.
Depending on the manufacturer’s warranty terms and conditions, an assessment may need to be conducted to determine the nature and extent of the fault and this may include sending the product back to the manufacturer or their repair agent. Please contact us online to schedule a return and to receive a pre-paid return label before sending anything back.
Once the assessment has been completed, we will either repair or replace the item (or if stocks are exhausted, refund you in full).
Incorrect item supplied
All care is taken to ensure you receive the item/s you ordered. If an error is made by us, we will cover all costs incurred to rectify the problem. If we mistakenly send you the wrong product, simply let us know and we will either resend you the correct product or refund your purchase.
Change of mind
Returns for change of mind are not accepted.